Frequently Asked Questions

Q: What are your general hours of operation?
A: Doctors Imaging is open Monday – Friday 8:30 A.M. – 5:00 P.M.

Q: Do you offer any early morning or late evening appointments?
A: Yes, for some MRI procedures exams can be scheduled as early as 7:00 A.M. and as late as 7:00 P.M. Please inquire at the time of scheduling. We begin taking walk-in x-rays during our general business hours of 8:30 A.M. – 5:00 P.M.

Q: Do I need an appointment?
A: Appointments are highly recommended and are generally required for most exams unless your physician sends you right over after deeming your exam urgent. Walk-in exams are accommodated as much as possible on a “work-in” basis, providing insurance authorization is obtained for services. Routine x-rays do not require an appointment and can be done anytime between 8:30 A.M. – 5:00 P.M.

Q: Will my insurance cover my procedure? Will I have any out of pocket expense due at the time of service?
A: Our Registration staff will obtain benefit information prior to your scheduled exam, including any amount you will be responsible for at the time of service. Patient will typically be notified via telephone the day before when scheduled exams are pending authorization for services.

Q: Do I need an order from my doctor for services?
A: Yes, written orders from a physician are required for all services.

Q: When will my doctor receive the results of my test?
A: The ordering physician will usually receive results within 24 hours. Before calling your physician you may want to allow additional time for her to review the results.

Q: Will someone be able to watch my child while I have my test done?
A: Doctors Imaging is focused on patient care and unfortunately does not have staff dedicated to watch children while patients are having exams done. It is recommended for the safety of your child that you either find someone to watch them or have a friend or family member accompany you to sit with your child for the duration of your scheduled exam.

Q: Can I have a copy of my images to take to another doctor?
A: Yes, Doctors Imaging offers CD’s at no charge to our patients, as needed.

Q: What is IV contrast? (For CT Exams)
A: Sometimes iodinated contrast is injected into a vein during the course of a CT examination to accentuate the difference between normal and abnormal tissue in organs like the liver, pancreas, or kidneys. Your physician determines if IV contrast is needed based on the patient’s clinical information.

Q: What is Oral Contrast? (For CT Exams)
A: For some CT abdominal and pelvic examinations, you will be asked to drink an oral contrast agent while in the waiting room before your examination, or occasionally before coming to the office. Oral contrast material is used to improve visualization of the stomach, small bowel and colon. It helps to identify diseases affecting the bowel itself, possible sites of stricture or obstruction, and other abnormalities like cyst or abscesses.

Q: What is Gadolinium Contrast (For MRI Exams)?
A: Gadolinium-Based Contrast Agents (GBCA) are intravenous drugs used in diagnostic imaging procedures to accentuate vessels and to enhance the image quality of body organs and tissues with MRI or MR Angiography.

Q: What if I do not have medical insurance?
A: Doctors Imaging offers discounts for “cash pay” patients and is always happy to work with our patients to make the expense of these tests as reasonable and manageable as possible. A payment plan may also be arranged if needed. Doctors Imaging also accepts Visa, MasterCard, Discover, and American Express. Please contact our office for further information.

Q: Can I obtain a note to explain my absence from work/school? 
A: Yes, the Doctors Imaging office staff will be happy to provide you with a written note to return to work or school.