Frequently Asked Questions

All About Your Visit to Doctors Imaging

Q: What are your general hours of operation?
A: Doctors Imaging is open Monday – Friday 8:30 A.M. – 5:00 P.M.

Q: Do you offer any early morning or late evening appointments?
A: Yes, some MRI procedures exams can be scheduled as early as 7:00 A.M. and as late as 7:00 P.M. Please inquire at the time of scheduling. We begin taking walk-in x-rays during our general business hours of 8:30 A.M. – 5:00 P.M.

Frequently Asked Questions About Media Imaging

Medical imaging is not a common experience for most patients.

Q: Do I need an appointment?
A: Appointments are highly recommended and are generally required for most exams unless your physician sends you right over after deeming your exam urgent. Walk-in exams are accommodated as much as possible on a “work-in” basis, provided insurance authorization is obtained for services. Routine x-rays do not require an appointment and can be done anytime between 8:30 A.M. – 5:00 P.M. You can request an appointment online or by phone.

Q: Will my insurance cover my procedure? Will I have any out of pocket expense due at the time of service?
A: Our registration staff will obtain benefit information prior to your scheduled exam, including any amount you will be responsible for at the time of service. Patients will typically be notified via telephone the day before if scheduled exams are pending authorization for services. Learn more about our insurance policies.

Q: Do I need an order from my doctor for services?
A: Yes, written orders from a physician are required for all services.

Q: When will my doctor receive the results of my test?
A: The ordering physician will usually receive results within 24 hours. Before calling your physician, you may want to allow additional time for her to review the results. With a valid email address, you can view your own results using our patient portal.

Q: Will someone be able to watch my child while I have my test?
A: Doctors Imaging is focused on patient care and unfortunately does not have staff dedicated to watch children while patients are having exams. For the safety of your child, we recommend that you either find someone to watch them or have a friend or family member accompany you to sit with your child for the duration of your scheduled exam.

Q: Can I have a copy of my images to take to another doctor?
A: Yes, Doctors Imaging offers DVDs at no charge to our patients, as needed.

Q: What is IV contrast for CT Exams?
A: Sometimes iodinated contrast is injected into a vein during the course of a CT examination to accentuate the difference between normal and abnormal tissue in organs like the liver, pancreas, or kidneys. Your physician determines if IV contrast is needed based on the patient’s clinical information.

Q: What is Oral Contrast for CT exams?
A: For some CT abdominal and pelvic examinations, you will be asked to drink an oral contrast agent while in the waiting room before your examination, or occasionally before coming to the office. Oral contrast material is used to improve visualizing the stomach, small bowel, and colon. It helps to identify diseases affecting the bowel itself, possible sites of stricture or obstruction, and other abnormalities like cyst or abscesses.

Q: What is Gadolinium Contrast or MRI exams?
A: Gadolinium-Based Contrast Agents (GBCA) are intravenous drugs used in diagnostic imaging procedures to accentuate vessels and to enhance the image quality of body organs and tissues with MRI or MR Angiography.

Q: What if I do not have medical insurance?
A: Doctors Imaging offers discounts for “cash pay” patients and is always happy to work with our patients to make the expense of these tests as reasonable and manageable as possible. A payment plan may also be arranged if needed. Doctors Imaging accepts Visa, MasterCard, Discover, and American Express. Please contact our office for more information.

Q: Can I obtain a note to explain my absence from work/school? 
A: Yes, Doctors Imaging will be happy to provide you with a written note to return to work or school.